My Moovi, your customer's view of the move.
My Moovi is the customer-facing portal your customer uses to see their move, so your office is not chasing and fielding calls all day.
The problem
Without a portal, the office spends the day answering the same questions, chasing sign-offs and asking for reviews after the fact.
How Moovi does it
The customer sees their quote, the scheduled details, their invoice balance, payments, messages and digital sign-off in one place. The review request is built into job completion rather than being an afterthought.
- Quote, schedule, invoice and payments in one view
- Digital sign-off and two-way messaging
- Reviews built into job completion
What this means for you
What this means for you: customers get the easy, self-serve experience they now expect everywhere else, so you win the jobs you currently lose to slicker booking, and you stop fielding calls asking when the move is or what the storage balance is. The portal also captures payment details and per-item rates at the order form, so if the job runs over on the day, the variance is charged cleanly at sign-off against rates the customer already agreed to, with no chasing. The review request is built into job completion, so the reviews that win you new work actually get asked for.
Frequently asked
Is there a customer portal, and can customers pay and sign off through it?
Yes. The customer portal gives the customer a direct window into their move: their quote, the scheduled details, their invoice balance, payments, messages and digital sign-off. The review request is built into job completion rather than being an afterthought. It keeps the customer informed without your office having to chase and field calls all day.
The customer acting on the real record
Most portals are a window onto an export. What the customer sees was true when somebody last pushed it across, and what they do lands in a queue for the office to re-enter.
My Moovi is the same operational record the business runs on, with the customer given controlled access to their part of it.
Why that matters
When a customer accepts a quote, the job moves. When they pay, the balance changes. When they sign off, completion is recorded. When they ask for access to stored goods, it becomes work in the warehouse.
That is the difference between a portal and a shop window. They are not sending you something to type in.
Where the review comes from
This trade lives on reviews, and reviews are earned on the day and asked for at the right moment. Sign-off is that moment, which is why asking happens then rather than three weeks later when somebody remembers.
For what to look for in one, see the best customer portal for removals companies. What happens after sign-off is covered in claims and aftercare.
See Moovi run end to end. Book a demo at www.moovi.digital/book-demo.