Question 1

What is Moovi?

Accepted Answer

Moovi is the operating platform for the removals industry. It is the single system a removals and storage business runs on, from the first enquiry through survey, quote, job, crew, warehouse, fleet compliance, customer communication and invoicing. It replaces the spreadsheets, paper, separate tools and WhatsApp groups most operators are forced to stitch together. Moovi was built by Sam Clark, who started on the vans and spent sixteen years in enterprise technology before building it.

Question 2

Is Moovi a CRM?

Accepted Answer

No. Moovi is the operating platform for the removals industry. A CRM manages contacts and leads. Moovi runs the whole operation, from the first enquiry all the way through to the final invoice and review, on one connected system. Most removals software is a CRM with a few bolt-ons. Moovi is the system the business actually runs on.

Question 3

How is Moovi different from other removals software?

Accepted Answer

Most removals software was built for one job, then had other features bolted on around it over the years. Moovi was built from the start as a single connected platform, so the same job record runs from enquiry to survey to quote to job to crew to warehouse to invoice without anything being re-keyed or lost between systems. It is also built and owned on enterprise-grade infrastructure rather than older hosted software.

Question 4

Who is Moovi for?

Accepted Answer

Moovi is built for serious removals operators who want more control, more visibility and a better way to run their business. The strongest fit is established firms running five or more vans, often family-run, frequently with storage, and frequently BAR members, though BAR membership is not required. Smaller operators are served by Moovi Core.

Question 5

What does operating platform actually mean?

Accepted Answer

It means Moovi is the system your business runs on, not one tool among many. A point solution does one thing and leaves the rest to other systems. An operating platform connects every part of the operation on one shared record, so the survey becomes the quote, the quote becomes the job, the job briefs the crew, the crew's work updates the warehouse and the customer, and it all ends in an invoice and a review.

Question 6

What is Move Radar?

Accepted Answer

Move Radar is Moovi's demand and market intelligence layer. It gives operators live move intelligence and market data across their area, and it lets them turn a property opportunity directly into a lead inside the platform or export the data for their own local marketing. We also work with lead providers and estate agents to feed live quote requests straight into Moovi.

Question 7

Does Moovi do AI surveys?

Accepted Answer

Yes. Moovi's survey app turns a walk round a property, room by room, into a structured inventory and a ready quote. It is included in the platform and it is unlimited. There are no credits to count and no per-scan fees.

Question 8

Does Moovi have a crew app?

Accepted Answer

Yes, and it is built for the real world the crew work in. The crew run the job from the app on the day, and it works fully offline, so it keeps working in a basement, a lift, a thick-walled house or anywhere with no signal, then syncs when it is back in range.

Question 9

How does Moovi handle warehouse and storage?

Accepted Answer

Moovi gives operators grid-based, granular storage tracking, down to the individual bay, container and box, with a mobile warehouse app for use on the floor. It covers storage, inventory, location, retrieval, billing and the evidence record.

Question 10

Does Moovi handle fleet and compliance?

Accepted Answer

Yes. Moovi brings fleet, driver, vehicle, risk and evidence into the same platform. That includes daily vehicle walkarounds, driver records, MOT and service reminders, tachograph-related workflows, risk assessments, document records and evidence capture.

Question 11

Is there a customer portal, and can customers pay and sign off through it?

Accepted Answer

Yes. The customer portal gives the customer a direct window into their move: their quote, the scheduled details, their invoice balance, payments, messages and digital sign-off. The review request is built into job completion.

Question 12

Does Moovi handle quoting and pricing?

Accepted Answer

Yes. Moovi builds professional quotes on your own templates and your own rates, straight from the survey, so a quote goes out fast and looks the part. Pricing is yours to control rather than forced into a fixed structure.

Question 13

Does Moovi handle invoicing and payments?

Accepted Answer

Yes. Invoicing runs inside the platform off the same job record, so what was surveyed, quoted and delivered is what gets invoiced, without re-keying into a separate system. Customers can see their balance and pay through the portal.

Question 14

Does Moovi capture phone calls?

Accepted Answer

Yes. When a call comes in, Moovi screen-pops the customer's record instantly, so whoever answers already knows who they are talking to and where their job is up to. An AI transcript of every call is then stored on that customer's record.

Question 15

Can I use Moovi in the field, on a phone?

Accepted Answer

Yes. The survey app, the crew app and the warehouse app are proper mobile apps, used by the surveyor, the crew and the warehouse team on the day, all tied to the same job record as the office. The crew app works fully offline.

Question 16

Does Moovi integrate with my accounting system, like Xero or Sage?

Accepted Answer

Moovi is built with integration in mind, and common accounting integrations are part of that. Where an integration matters to a customer and is not yet live, we scope it, agree a timeline, and prioritise it through our innovation tracker.

Question 17

Does Moovi work with lead platforms and estate agents?

Accepted Answer

Yes. Moovi is open to integration, and we work with lead providers and estate agents to feed live quote requests directly into the platform. Demand can land straight in Moovi alongside your own enquiries and your Move Radar opportunities.

Question 18

Can I get my data out if I decide to leave?

Accepted Answer

Yes. Your data is yours. Moovi holds and processes it on your behalf and provides standard export formats for all of it, and this is set out contractually in the Data Processing Agreement.

Question 19

Can you import my existing data when I join?

Accepted Answer

Yes. Moovi can bring your existing data across as part of onboarding. A clean import from a tidy export is straightforward, and historical data ingestion from older or messier systems is available as a defined piece of onboarding work.

Question 20

How do I get started, and what does onboarding look like?

Accepted Answer

You start with a demo, then an order form, then a structured onboarding. Moovi onboarding is led by our customer success function. It follows a documented methodology: your data brought across, your pricing and templates set up, and your team trained on the parts they will actually use.

Question 21

How long does it take to go live?

Accepted Answer

For most operators, weeks rather than months. Our first customer signed and was live and running real jobs inside roughly two weeks. The exact timeline depends on how much historical data you bring across and how many apps and users you are rolling out.

Question 22

Do you migrate my data from my current system?

Accepted Answer

Yes. Data migration is part of onboarding. A clean export imports straightforwardly, and for older or more complex systems there is a defined historical ingestion service to bring your existing records across properly.

Question 23

How are my crew and office staff trained?

Accepted Answer

Training is delivered to the people who will use each part of the platform: the office team, the surveyors, the crew and the warehouse staff, each on the parts relevant to them. The crew app in particular is built to be simple enough that someone can pick it up on the van without a manual.

Question 24

Who supports me after go-live?

Accepted Answer

Moovi's customer success and onboarding is led by Juliette Auger, who built her craft in vertical software at scale. Customers get founder-level care and direct access to the team, not a faceless ticket queue.

Question 25

Is Moovi secure?

Accepted Answer

Yes, and security is built in, not bolted on. Moovi runs on Microsoft Azure with the controls expected of a serious production platform: authentication through Microsoft Entra, secrets managed in a dedicated key vault, customer data encrypted in transit and at rest, multi-tenant isolation, and an audit-grade evidence trail.

Question 26

Where is my data hosted, and is it in the UK?

Accepted Answer

Your data is hosted on Microsoft Azure with UK data residency. It stays in the UK, on the same enterprise infrastructure that regulated industries here rely on.

Question 27

Is Moovi reliable, and what happens if it goes down?

Accepted Answer

Moovi is built on enterprise-grade infrastructure designed for high availability, with the monitoring, backup and recovery posture of a platform that businesses run on.

Question 28

Is Moovi GDPR compliant, and is there a Data Processing Agreement?

Accepted Answer

Yes. Moovi is built to be GDPR compliant by design, with documented data processing arrangements, and a Data Processing Agreement formalises the obligations between Moovi and the customer.

Question 29

How much does Moovi cost?

Accepted Answer

Moovi's pricing is public and transparent. Moovi Core starts at 180 pounds per month and includes the main platform, one warehouse location, and one licence each for the crew, survey and warehouse apps. Move Radar, compliance, additional warehouses and additional app users are added in clear, published increments as you grow.

Question 30

Is there a long contract?

Accepted Answer

Moovi's standard subscription is a twelve-month minimum term with a sixty-day notice period. That gives both sides certainty without locking you into a multi-year deal you might regret.

Question 31

Can I start small and add more later?

Accepted Answer

Yes, and most operators do. You can start on Moovi Core and add Move Radar, compliance, extra warehouses, extra app users and more as the business grows and you see the value.

Moovi is the operating platform for the removals industry. Not a CRM. The system your whole business runs on, from the first enquiry to the final invoice.

Run your entire removals business in one place

The problem

What you can run on Moovi

Move Radar

AI survey

Bespoke pricing

Crew app

Warehouse

Compliance

Customer portal

Phone integration

Enterprise-grade infrastructure

Pricing

Built by an operator and an enterprise technologist

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